Sugimat guarantee

Our guarantee

Sugimat offers 10 years full guarantee on the pressure bodies in thermal oil and hot water heaters and economizers.

We think that two years of guarantee, as it is established by the law, is an insufficient time to protect an investment of the importance of a boiler, whose durability is calculated over 25 years.

10 years mean great peace of mind for the user and cover the most sensitive part of an installation involving a significant outlay.

Why for the pressure body?

The pressure body in boilers and economizers is the area where the heat exchange between the gases and the heat transfer fluid..

This area is subject to significant thermal and mechanical stress, so it is more likely to fail over time due to leakage and breakage through welds and tubes.

Many manufacturers compete with low prices on their equipment by reducing thickness or working with unskilled welders. This equipment usually leaks after the third or fourth year of operation.

 

Why for the pressure body?

The pressure body in boilers and economizers is the area where the heat exchange between the gases and the heat transfer fluid..

This area is subject to significant thermal and mechanical stress, so it is more likely to fail over time due to leakage and breakage through welds and tubes.

Many manufacturers compete with low prices on their equipment by reducing thickness or working with unskilled welders. This equipment usually leaks after the third or fourth year of operation.

But what does a full pressure body guarantee mean?

It means that, if the equipment suffers any problem related to leakage or breaks on the body under pressure, Sugimat is committed to your plant assistance in less than 48 hours and subsequent repair at no cost.

If the leak cannot be repaired, Sugimat undertakes to replace the pressure body free of charge.

What does a heater leak involve?

Depending on the area where it is located and how the boiler is designed, a leak in a body pressure may involve:

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Unscheduled stops and therefore production for several days or weeks.
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An expensive intervention with a team of, at least, two people.
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In the event of serious damage, a change of the body under pressure with its consequent cost.

How do we get this warranty?

Very simple: QUALITY CONTROL

  • Sugimat has a workshop specialized in the manufacture of heaters with over 40 years of experience.

  • All our welders are approved in the relevant welding procedures and we carry out the non-destructive tests prescribed to our product in our facilities.

  • We have the H1 Module of Full Quality Assurance.

  • Our quality department, with several mechanical engineers specialized in welding, carries out an exhaustive control of the production process and the traceability of the materials used.

What kind of boilers are covered by the full 10-year guarantee?

This guarantee applies to all boilers that operate with a fossil fuel burner, i.e. natural gas or diesel.

It also applies to boilers burning conventional biomass. Conventional biomass is that free of corrosive chemicals and low in sand and abrasive agents.

Conditions

  • The user commits to a responsible use of the installation.

  • The user undertakes not to change the characteristics of the fuel during the time of application of the guarantee.

  • The installation shall be subject to the annual checks prescribed by the manufacturer.

  • The prescribed inspections of the equipment must be carried out by a company authorised by the manufacturer of the equipment.

  • The sand and abrasive agent content of the fuel must be below 3% by mass.

Do you want to know more about our guarantee?

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